Zendesk Support 2.35.0

Zendesk ❘ Freeware ❘
Android iOS
out of 3918 votes

Streamlining Customer Support with Zendesk

David Fischer

01/29/2025

Zendesk Support offers an intuitive platform that enhances customer service management through seamless ticketing and collaborative tools, making it easier for teams to deliver timely support.

Zendesk Support for iOS is a powerful tool designed to support agents, team leads, and managers who are frequently on the move. With its fast and secure features, it offers real-time visibility into your account, allowing you to stay ahead of your day and ensure smooth operations by bringing together the right people, conversations, and information. Support for iOS is compatible with both iPhone and iPad, enabling you to access Zendesk whether you are in the office or on the go.

Here are some of the noteworthy features you can expect from this app:

Run your business from anywhere: If you work in the field, Zendesk Support for iOS keeps your business running smoothly. You can easily take photos, upload and view attachments related to tickets, and gain valuable context through tags, notes, and important customer details.
Stay informed with real-time notifications: Receive instant push notifications for critical customer updates. The notification feed provides a list of activities related to your tickets. You have the flexibility to configure the types of notifications you receive based on groups and the preferred time of delivery.
Efficiently manage your workload: The app offers a quick snapshot of your ticket views, providing valuable insights into volume and demand. This helps you prioritize tasks effectively to ensure optimal account performance.
Track your team's performance: As a manager, you can conveniently monitor the current workload of your team and gain visibility into their performance right from your mobile device.
Seamlessly facilitate conversations: Engage with the right individuals by utilizing @mentions. You can also create new tickets, update assignees, include CC recipients, add followers, tags, and any other necessary fields while on the move.
Enhance customer insights: Access valuable customer information even while on the go. Gain better insights by viewing a customer's profile, which includes tags, organizations, notes, requests, and more.

We highly value feedback from our users. If there is anything we can improve upon, please do not hesitate to let us know. Our dedicated mobile team is committed to reviewing every support ticket. You can provide feedback directly through the app's Settings tab.

Zendesk is dedicated to building software that fosters better customer relationships. Zendesk Support is a user-friendly and efficient system for tracking, prioritizing, and resolving customer support tickets.

To learn more about Support and create a free account, visit: https://www.zendesk.com/support

Overview

Zendesk Support is a Freeware software in the category Business developed by Zendesk.

The latest version of Zendesk Support is 2.35.0, released on 05/03/2024. It was initially added to our database on 09/29/2023.

Zendesk Support runs on the following operating systems: Android/iOS.

Users of Zendesk Support gave it a rating of 5 out of 5 stars.

Pros

User-friendly interface that is easy to navigate.
Robust ticketing system that organizes and prioritizes customer inquiries effectively.
Wide range of integrations with other software applications, enhancing its functionality.
Comprehensive reporting and analytics to track performance and customer satisfaction.
Customizable workflows and response templates to streamline support processes.
Mobile-friendly app allows support agents to handle inquiries on-the-go.
Strong community support and extensive documentation available for users.

Cons

Can become expensive as the number of agents or features escalates.
Customization options can be overwhelming for new users, requiring a learning curve.
Some users experience limitations in the basic plan, requiring upgrades for advanced features.
Occasional performance issues during peak times or high-volume periods.
Limited offline capabilities; primarily web-based solution relies on internet connectivity.

FAQ

What is Zendesk Support?

Zendesk Support is a help desk software that allows businesses to manage customer inquiries and support requests in a streamlined manner.

What features does Zendesk Support offer?

Zendesk Support offers features such as ticketing system, self-service options, reporting and analytics, multi-channel support, automation, and collaboration tools.

Is Zendesk Support suitable for small businesses?

Yes, Zendesk Support is scalable and can be tailored to meet the needs of small to large businesses.

Can I integrate Zendesk Support with other tools?

Absolutely! Zendesk Support offers integrations with various third-party tools including CRMs, social media platforms, and more.

What channels does Zendesk Support support?

Zendesk Support allows customer interactions through email, chat, phone, social media, and self-service portals.

Is there a mobile app available for Zendesk Support?

Yes, Zendesk offers a mobile app for both iOS and Android devices that allows agents to manage tickets on-the-go.

How does billing work for Zendesk Support?

Zendesk Support operates on a subscription model with different pricing tiers based on the features required and the number of agents.

Does Zendesk Support provide customer support?

Yes, Zendesk provides support resources including a knowledge base, community forums, and direct support options based on your subscription plan.

What types of reports can I generate with Zendesk Support?

Zendesk Support allows you to generate various reports including ticket metrics, agent performance, customer satisfaction scores, and more.

Can I customize my Zendesk Support interface?

Yes, Zendesk allows customization of the interface including branding elements and user workflows to align with your business needs.

David Fischer

I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.

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