Zendesk Support 2.35.0

Zendesk Support for iOS is a powerful tool designed to support agents, team leads, and managers who are frequently on the move. With its fast and secure features, it offers real-time visibility into your account, allowing you to stay ahead of your day and ensure smooth operations by bringing together the right people, conversations, and information. Support for iOS is compatible with both iPhone and iPad, enabling you to access Zendesk whether you are in the office or on the go.

Here are some of the noteworthy features you can expect from this app:

• Run your business from anywhere: If you work in the field, Zendesk Support for iOS keeps your business running smoothly. You can easily take photos, upload and view attachments related to tickets, and gain valuable context through tags, notes, and important customer details.
• Stay informed with real-time notifications: Receive instant push notifications for critical customer updates. The notification feed provides a list of activities related to your tickets. You have the flexibility to configure the types of notifications you receive based on groups and the preferred time of delivery.
• Efficiently manage your workload: The app offers a quick snapshot of your ticket views, providing valuable insights into volume and demand. This helps you prioritize tasks effectively to ensure optimal account performance.
• Track your team's performance: As a manager, you can conveniently monitor the current workload of your team and gain visibility into their performance right from your mobile device.
• Seamlessly facilitate conversations: Engage with the right individuals by utilizing @mentions. You can also create new tickets, update assignees, include CC recipients, add followers, tags, and any other necessary fields while on the move.
• Enhance customer insights: Access valuable customer information even while on the go. Gain better insights by viewing a customer's profile, which includes tags, organizations, notes, requests, and more.

We highly value feedback from our users. If there is anything we can improve upon, please do not hesitate to let us know. Our dedicated mobile team is committed to reviewing every support ticket. You can provide feedback directly through the app's Settings tab.

Zendesk is dedicated to building software that fosters better customer relationships. Zendesk Support is a user-friendly and efficient system for tracking, prioritizing, and resolving customer support tickets.

To learn more about Support and create a free account, visit: https://www.zendesk.com/support